Commands Reference

A complete reference for all Ticketo slash commands, context menu commands, and interactive components.

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Slash Commands

/add

Add a user or role to the current ticket.

Option	Type	Required	Description
user	User	No	The user to add
role	Role	No	The role to add

• Permission: Ticket creator or staff

• Context: Must be used inside a ticket channel

• At least one of user or role must be provided

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/claim

Claim a ticket, assigning yourself as the responsible staff member.

• Permission: Staff only

• Context: Must be used inside a ticket channel

• If claimMode is configured, the channel may become restricted to only the claiming staff member

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/close

Forcibly close the current ticket.

Option	Type	Required	Description
reason	String	No	The reason for closing

• Permission: Ticket creator or staff

• Context: Must be used inside a ticket channel

• Shows a confirmation prompt before closing

• If closeRequiresReason is enabled, a reason must be provided

• If closeRequiresSupportRole is enabled, only support-role staff can close

• If enableFeedback is enabled, shows a feedback modal before closing

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/closerequest

Request a ticket to be closed (rather than forcing it closed).

Option	Type	Required	Description
reason	String	No	The reason for the close request

• Permission: Ticket creator or staff

• Context: Must be used inside a ticket channel

• The other party (creator or staff) can accept or reject the close request

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/createticket

Create a new ticket on behalf of another user.

Option	Type	Required	Description
user	User	Yes	The user to create the ticket for
type	String	No	The ticket category/type
reason	String	No	A public reason for creating the ticket

• Permission: Available to guild members (further checks handled internally)

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/dashboard

Get the link to the web dashboard for this server.

• Permission: None (available to all)

• Sends an embed with an "Open Dashboard" button

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/escalate

Escalate a ticket to a higher authority role.

Option	Type	Required	Description
role	Role	Yes	The role to escalate to
reason	String	No	Reason for escalation

• Permission: Must have view access to the ticket or be the ticket creator

• Context: Must be used inside a ticket channel

• Sends a public escalation message mentioning the specified role

• Logs the escalation if a log channel is configured

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/help

Show the interactive help menu.

• Permission: None (available to all)

• Displays a select menu with topics: Commands, Getting Started, FAQ

• Commands list is paginated (10 per page)

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/panel

Create a ticket panel in the current channel.

Option	Type	Required	Description
title	String	No	Custom title for the panel embed
description	String	No	Custom description for the panel embed

• Permission: Requires Manage Server permission

• Creates an embed with a "Create Ticket" button

• Free plan is limited to 3 panels; premium allows more

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/prefix

View or change the bot's command prefix for this server.

Option	Type	Required	Description
prefix	String	No	New prefix (1–5 characters)

• Permission: Changing the prefix requires premium

• Without an argument, shows the current prefix

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/premium

View the premium subscription status for this server.

• Permission: None (available to all)

• Shows whether premium is active, the expiration date, and a management link

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/priority

Set the priority level of a ticket.

Option	Type	Required	Description
priority	String	Yes	HIGH (🔴), MEDIUM (🟠), or LOW (🟢)

• Permission: Staff only

• Context: Must be used inside a ticket channel

• Prepends the priority emoji to the channel name

• Rate-limited: 2 changes per 10 minutes (Discord channel rename limit)

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/release

Release (unclaim) a ticket you previously claimed.

• Permission: Staff only (the staff member who claimed it)

• Context: Must be used inside a ticket channel

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/remove

Remove a user or role from the current ticket.

Option	Type	Required	Description
user	User	No	The user to remove
role	Role	No	The role to remove

• Permission: Ticket creator or staff

• Context: Must be used inside a ticket channel

• Cannot remove the bot or the ticket creator

• At least one of user or role must be provided

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/rename

Rename a ticket channel.

Option	Type	Required	Description
name	String	Yes	New channel name (1–100 characters)

• Permission: Ticket creator or staff

• Context: Must be used inside a ticket channel

• Rate-limited: 2 renames per 10 minutes

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/thread

Create a private staff discussion thread inside a ticket.

• Permission: Staff only

• Context: Must be used inside a ticket channel

• Creates a PrivateThread named "Staff Discussion - {ticket name}"

• Thread auto-archives after 7 days of inactivity

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/tickets

View open tickets for yourself or another member.

Option	Type	Required	Description
member	User	No	The member whose tickets to view

• Permission: Viewing another member's tickets requires staff

• Shows ticket links with decrypted topic previews

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/transcript

Generate a transcript of the current ticket.

• Permission: Staff only

• Context: Must be used inside a ticket channel

• Creates a permanent transcript with a unique ID and web viewer link

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Context Menu Commands

Create ticket from message (Message)

Right-click a message → Apps → Create ticket from message

• Creates a new ticket referencing the selected message

• The referenced message is stored as referencesMessageId

Pin message (Message)

Right-click a message → Apps → Pin message

• Pins the selected message in the ticket channel

• Must be used inside a ticket channel

Create ticket for user (User)

Right-click a user → Apps → Create ticket for user

• Permission: Staff only

• Creates a ticket creation prompt for the selected user

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Interactive Components

Panel Buttons

When a user clicks "Create Ticket" on a panel:

1. Checks if the user meets requiredRoles for the selected option

2. If questions are configured, shows a modal with up to 5 questions

3. Creates the ticket (as a channel or thread, depending on settings)

Close Confirmation Buttons

When closing a ticket, two buttons appear:

• Yes — Confirms the close (may show feedback modal first)

• No — Cancels the close action

Help Navigation

The /help command provides:

• A select menu to switch between topics

• Previous/Next buttons for paginated command lists

FAQ Select Menu

FAQ panels display a select menu where users can browse questions and view answers inline.

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Deprecated Commands

The following commands exist as .js.old files and are not loaded by the bot:

Command	Description
/move	Move a ticket to another category
/tag	Use a saved tag/canned response
/topic	View or edit the ticket topic
/transfer	Transfer ticket ownership to another user

These may be re-introduced in a future version.

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Quick Reference Table

Command	Options	Permission	Description
/add	user? role?	Creator/Staff	Add user or role to ticket
/claim	—	Staff	Claim a ticket
/close	reason?	Creator/Staff	Close a ticket
/closerequest	reason?	Creator/Staff	Request ticket closure
/createticket	user! type? reason?	—	Create ticket for user
/dashboard	—	—	Get dashboard link
/escalate	role! reason?	Participant	Escalate ticket
/help	—	—	Show help menu
/panel	title? description?	Manage Server	Create ticket panel
/prefix	prefix?	Premium	View/set prefix
/premium	—	—	View premium status
/priority	priority!	Staff	Set ticket priority
/release	—	Staff	Unclaim a ticket
/remove	user? role?	Creator/Staff	Remove from ticket
/rename	name!	Creator/Staff	Rename ticket channel
/thread	—	Staff	Create staff thread
/tickets	member?	Staff (others)	List open tickets
/transcript	—	Staff	Generate transcript

! = required, ? = optional