# Ticketo Documentation **Ticketo** is a powerful Discord bot for ticket management, designed for communities, support teams, and server administrators who need a reliable, feature-rich system for handling user inquiries. *** ## What Ticketo Does Ticketo turns your Discord server into a fully managed support desk. Users create tickets through interactive panels, and your staff can claim, manage, and resolve them — all within Discord. A web dashboard gives administrators full control over configuration, ticket history, and analytics. *** ## Key Features ### Ticket Management * **Interactive Panels** — Post a panel in any channel and let users open tickets with a single click * **Private Channels & Threads** — Each ticket gets its own private space, keeping conversations organized * **Claiming System** — Staff can claim tickets so users always know who is helping them * **Priority Levels** — Mark tickets as High, Medium, or Low priority to keep your team focused * **Auto-Close** — Inactive tickets are automatically closed after a configurable period * **Escalation** — Ping a higher-level role directly from inside a ticket when extra help is needed ### Custom Forms * **Pre-Ticket Questions** — Ask users up to 5 questions before their ticket opens so staff have context immediately * **Flexible Fields** — Mix short and long answer fields, mark questions as required or optional, and set placeholder hints ### Transcripts * **Automatic Transcripts** — A full log of the conversation is saved when a ticket closes * **Web Viewer** — View transcripts in your browser via a private shareable link * **Manual Generation** — Staff can save a transcript at any time using `/transcript` ### Web Dashboard * **Server Settings** — Configure every aspect of your ticket system from a clean browser interface * **Ticket History** — Browse, search, and filter every ticket your server has ever had * **Feedback Analytics** — See how satisfied users are with the support your team provides * **Panel Editor** — Build and customize panels visually, then publish them to Discord in one click * **FAQ Panels** — Create searchable FAQ embeds so users can find answers before opening a ticket ### Premium Features * Unlimited ticket panels and categories * Custom slash commands * Custom command prefix * Advanced embed customization * Lifetime transcript storage * Branding removal * And more — see [FAQ](/troubleshooting-and-support/faq.md#what-does-premium-include) for the full comparison *** ## Who It's For * **Community servers** that need structured, trackable support * **Gaming servers** managing player reports, applications, or ban appeals * **SaaS companies** using Discord for customer support * **Open-source projects** collecting bug reports and feature requests * **Any server** that wants organized, accountable support conversations *** ## Get Started * [Setting Up Ticketo](https://github.com/fahimferdouss/Ticketio2/blob/main/docs/getting-started.md) — Invite the bot and configure your server in minutes * [Ticket System](/ticket-management/ticket-system.md) — Learn how tickets work from creation to close * [Dashboard Guide](/configuration/dashboard-guide.md) — Explore every section of the web dashboard * [Commands Reference](https://github.com/fahimferdouss/Ticketio2/blob/main/docs/commands-reference.md) — Full list of available slash commands --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.ticketo.xyz/readme.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.