Welcome to Ticketo
Ticketo is a powerful open-source Discord bot for ticket management, designed for communities, support teams, and server administrators who need a reliable, feature-rich system for handling user inquiries.
What Ticketo Does
Ticketo turns your Discord server into a fully managed support desk. Users create tickets through interactive panels, and your staff can claim, manage, and resolve them — all within Discord. A web dashboard gives administrators full control over configuration, ticket history, and analytics.
Key Features
Ticket Management
Interactive Panels — Embed-based ticket creation panels with buttons and select menus
Ticket Channels & Threads — Tickets can be created as private channels or Discord threads
Claiming System — Staff can claim tickets for exclusive handling, with configurable claiming modes
Priority Levels — Assign HIGH, MEDIUM, or LOW priority to tickets
Auto-Close & Stale Detection — Automatically close inactive tickets after configurable periods
Escalation — Escalate tickets to specific roles with a notification
Custom Forms
Pre-Ticket Questions — Gather information before a ticket is opened using Discord modals
Configurable Fields — Set question types, required/optional, min/max length, and placeholders
Up to 5 questions per panel (Discord modal limitation)
Transcripts
Automatic Transcripts — Generated when tickets close (if archiving is enabled)
Encrypted Storage — All transcript data is AES-encrypted at rest
Web Viewer — Transcripts accessible via a shareable link
Manual Generation — Staff can generate transcripts on demand
Web Dashboard
Guild Management — Configure settings, panels, FAQs, and commands from the browser
Ticket History — Browse, search, and filter all tickets
Feedback Analytics — View user satisfaction ratings and comments
Panel Editor — Visual panel creation with embed customization
Template System — Save and share panel configurations
Premium Features
Unlimited ticket panels
Custom commands
Panel templates
Advanced embed customization
Lifetime transcript storage
Branding removal
And more
Who It's For
Community servers that need structured support
Gaming servers managing player reports, applications, or appeals
SaaS companies using Discord for customer support
Open-source projects handling bug reports and feature requests
Any server that wants organized, trackable support conversations
Get Started
Setting Up Ticketo — Invite the bot and configure your server
Commands Reference — All available bot commands
Dashboard Guide — Using the web dashboard
Ticket System — How tickets work
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