> For the complete documentation index, see [llms.txt](https://docs.ticketo.xyz/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ticketo.xyz/readme.md).

# Ticketo Documentation

**Ticketo** is a powerful Discord bot for ticket management, designed for communities, support teams, and server administrators who need a reliable, feature-rich system for handling user inquiries.

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## What Ticketo Does

Ticketo turns your Discord server into a fully managed support desk. Users create tickets through interactive panels, and your staff can claim, manage, and resolve them — all within Discord. A web dashboard gives administrators full control over configuration, ticket history, and analytics.

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## Key Features

### Ticket Management

* **Interactive Panels** — Post a panel in any channel and let users open tickets with a single click
* **Private Channels & Threads** — Each ticket gets its own private space, keeping conversations organized
* **Claiming System** — Staff can claim tickets so users always know who is helping them
* **Priority Levels** — Mark tickets as High, Medium, or Low priority to keep your team focused
* **Auto-Close** — Inactive tickets are automatically closed after a configurable period
* **Escalation** — Ping a higher-level role directly from inside a ticket when extra help is needed

### Custom Forms

* **Pre-Ticket Questions** — Ask users up to 5 questions before their ticket opens so staff have context immediately
* **Flexible Fields** — Mix short and long answer fields, mark questions as required or optional, and set placeholder hints

### Transcripts

* **Automatic Transcripts** — A full log of the conversation is saved when a ticket closes
* **Web Viewer** — View transcripts in your browser via a private shareable link
* **Manual Generation** — Staff can save a transcript at any time using `/transcript`

### Web Dashboard

* **Server Settings** — Configure every aspect of your ticket system from a clean browser interface
* **Ticket History** — Browse, search, and filter every ticket your server has ever had
* **Feedback Analytics** — See how satisfied users are with the support your team provides
* **Panel Editor** — Build and customize panels visually, then publish them to Discord in one click
* **FAQ Panels** — Create searchable FAQ embeds so users can find answers before opening a ticket

### Premium Features

* Unlimited ticket panels and categories
* Custom slash commands
* Custom command prefix
* Advanced embed customization
* Lifetime transcript storage
* Branding removal
* And more — see [FAQ](/troubleshooting-and-support/faq.md#what-does-premium-include) for the full comparison

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## Who It's For

* **Community servers** that need structured, trackable support
* **Gaming servers** managing player reports, applications, or ban appeals
* **SaaS companies** using Discord for customer support
* **Open-source projects** collecting bug reports and feature requests
* **Any server** that wants organized, accountable support conversations

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## Get Started

* [Setting Up Ticketo](https://github.com/fahimferdouss/Ticketio2/blob/main/docs/getting-started.md) — Invite the bot and configure your server in minutes
* [Ticket System](/ticket-management/ticket-system.md) — Learn how tickets work from creation to close
* [Dashboard Guide](/configuration/dashboard-guide.md) — Explore every section of the web dashboard
* [Commands Reference](https://github.com/fahimferdouss/Ticketio2/blob/main/docs/commands-reference.md) — Full list of available slash commands